Encourage safe driving and good service by complaining to RapidKL

TRANSIT believes that the public transport user has a strong role to play in making public transport better.

For this reason, we have always encouraged people to give us complaints and feedback about public transport services.

We have also been expressing our views to RapidKL and RapidPenang about the need to provide more information to help people give complaints and feedback.  But we know that it is not easy for the general public to do this.

A RapidKL bus drops off passengers in a dangerous manner at the Jalan Barat/Asia Jaya/PJ Hilton interchange of the KL-bound Federal Highway
A RapidKL bus drops off passengers in a dangerous manner at the "Jalan Barat/Asia Jaya/PJ Hilton" interchange of the KL-bound Federal Highway

For example, look at this image above, posted by the Malay Mail. It shows a RapidKL bus dropping off passengers in a dangerous manner.  If you wanted to report this dangerous action to RapidKL, what would you do? The location is obvious (you can see the PJ Hilton in the background) and you probably know the date and time of day, but the critical information (the bus registration number and the route number) are not easy to see.

Bus Identification Exercise

Fortunately, Prasarana has recently undertaken a “Bus Identification Exercise” to help RapidKL keep track of their fleet, with the following codes being used:

Code >  Model [Descriptions by TRANSIT]
D   >  Dong Feng [The original “City Shuttle” buses]
M  >   Mercedes Benz [The “long haul” buses]
K  >  Kosmo [TRANSIT is not familiar with these buses]
L  >  King Loong [The “big square” buses]
A  >  An Yuan [The “tiny” buses (physically smaller than the rest]
V   >  Volvo [The “accessible” buses]
I   >  Iveco [The “old” buses (formerly operated by Intrakota]

Here are two photos to give you an example of the Bus Identification codes

This sticker shows that this bus is Dong Feng bus/chassis 111
This sticker shows that this bus is Dong Feng bus/chassis 111
This sticker shows that this bus is Mercedes Benz bus/chassis 032
This sticker shows that this bus is Mercedes Benz bus/chassis 032

The advantage of this code system is that the public can now identify a bus easily, and then give feedback to RapidKL. If you can tell them exactly which bus is involved, they will know who the driver of the bus is.

For example, Moaz from TRANSIT took this photo of bus V089 (Volvo chassis) parked in the shoplot area of SS15 Subang Jaya. As you can see, it is much easier to see the bus identification code above than it is to look for the registration plate number below (which is blocked by the parked car).

RapidKL bus V089 (Volvo Chassis) parked in the shoplots area of SS15 at 6pm on 15 July 2009 - image courtesy of TRANSIT
RapidKL bus V089 (Volvo Chassis) parked in the shoplots area of SS15 at 6pm on 15 July 2009 - image courtesy of TRANSIT

And the RapidKL bus that crashed on 14 July has now been identified as bus L087 (King Long Chassis), as you can see from this photo below.

This image of the crashed bus clearly shows the identification code L087
This image of the crashed bus clearly shows the identification code L087

On a completely different side, we now know that RapidKL has modified one of their accessible buses, Bus V079 (also a Volvo chassis) by adding a second wheelchair ramp at the back of the bus.

In the “Information Age” that we live in, we must be able to use information effectively for the benefit of society and for ourselves. TRANSIT has been trying to get RapidKL to take advantage of technology by setting up their own SMS alert system and expanding their call centre so that it is operating with the same hours as the bus services.

In conversation with RapidKL, we have learned that these improvements are coming soon. We were also told that the bus identification code and a “Driver Identification Card” are going to be placed inside the bus, just above the driver’s seat. Visual samples will be presented to TRANSIT at a meeting next week.

In the meantime, now that RapidKL has a new twitter feed (MYrapidKL). Twitter users can tweet to MYrapidKL about disruptions to service, dangerous driving, traffic jams, pilferage and other things.

We will keep you up-to-date on these improvements as they occur.

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7 thoughts on “Encourage safe driving and good service by complaining to RapidKL”

  1. Excellent page. I used this yesterday when D070 Route418 passed us without even stopping! 10ppl had to wait next to a lamppost for the next hour.

    I’ll submit complaint with the details.

    Keep up the Good work !

    1. Kato

      Thanks very much. Please submit your complaint directly to RapidKL using their email address.

      Also, please submit a copy of your complaint to us. You can post to our complaints and feedback page, or email directly to klangvalley.transit@gmail.com.

      If you are a twitter user, you can also send quick updates/posts about bus service to TRANSIT at @transitmy (twitter.com/transitmy) or @MyRapidKL (twitter.com/MyRapidKL)

      Thanks for your quick attention. Please spread the word to your friends.

      Regards,

      Moaz for TRANSIT

  2. Recently there are some many free car park started to collect money. One of them effect badly on my household. My wife earning small salary from a company located at KL Sentral as we are staying in Banting. So the more convenience and good way from us is to use the Public Transport as government urge. And the fare is not cheap but still effortable for us although the fare has been hike by those ” genius management” after petrol hike as they found that those ERL user can’t live without them, so they petrol hike? i really dun know. As a normal person i thought it will going down as more ppl choose to stop their vehicle at Putrajaya and take ERL to KL sentral to KL City…but i am wrong maybe that why i am not a rich man… However past is past..

    But now, my wife told me that they are going to collect the parking fees and based on the signage it gonna be RM 1.00 per hour. Wow it is a really big bomb here. With a petrol hike just happen this year, ERL Fare Hike and now not hike but additional bill need to paid. My wife need to take out from pocket for RM 800 just for Petrol, ERL Fare and Parking Fees ( estimate). And we are almost use out her salary to paid those hard expense which not way to withdraw…Can government consider that as a urge to reduce the Public fare. or they just dun want Rakyat Malaysia to take ERL and this ERL is special make from foreigner? i really dun know. As i knew this make i felt no hope in future and sound like i am going to raise debt if still wish to carry my life in my lovely nation which i growth up. I hope government really need to study carefully in every aspect.

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