Prasarana showcases new fare collection system (Update#1)

Update: This article in the Malaysian Insider raises the possibility of fare hikes for the LRT & Monorail as one way to recoup costs for investment in the integrated ticketing system and the LRT extension! See TRANSIT’s next post for comments.

Other articles:

TRANSIT attended this morning’s media brief at Bukit Jalil LRT on Prasarana’s new Automated Fare Collection (AFC) System for LRT and Monorail lines.

Prasarana's CEO Shahril Mokhtar showing reporters how to use the new token system. (TRANSIT)

The media brief kit says:

The present AFC system

  • Almost obsolete, spare parts’ procurement difficulties
  • Present three magnetic ticketing systems are incompatible to each other
    • KELANA JAYA LINE ‐ Supplied by Thorn Transit Systems International
    • AMPANG LINE ‐ Supplied by Cegelec France/Thales
    • MONORAIL LINE ‐ Supplied by OMRON Corporation Japan
Note the token slot at the exit gate. We feel the LCD installation is a bit extravagant but at least it is clear. (TRANSIT)

The future AFC system

  • Touch N Go compatible
  • Credit Card and Debit Card payments at Ticketing Machine [TRANSIT: But not an open payment system at the fare gates – meaning that this system is actually moving towards being out of date.]
  • Faster throughput (60 turnstile passes per second)
  • Option to purchase and re-load tickets online
  • Loyalty points for frequent users [TRANSIT: Hopefully those points can be converted to something useful, (like free fares).]
The gates accept token and stored value payment card. (Prasarana Media Kit)

Timeline

  • Progress stands at 61.8% (end May 2011)
  • July 2011 – Touch n Go Revenue Service
  • September 2011 – Parallel Run of the Old and New AFC System
  • November – Fully New AFC System
Prasarana said it has done comprehensive testings on its new ticketing turnstiles. Note the token scanner colored in blue on the entrance gates right below the LCD. (Prasarana's media kit)

Project

  • AFC system replacement at Kelana Jaya Line (24 stations), Ampang Line (25 stations) and Monorail Line (11 stations)
  • Awarded to Indra-IRIS AFC Construction with a project value of RM 115.2 million
  • Scope covers design, manufacturing, delivery, installation, testing, commissioning and warranty

You can have a sneak peak on the new token system ticketing gates at Bukit Jalil, Sultan Ismail, Taman Paramount and Abdullah Hukum LRT stations.

TRANSIT Says:

Not too long ago, the Malay Mail published comments on integrated ticketing from several NGOs, including TRANSIT.

Thursday, June 9th, 2011 13:39:00

A SEAMLESS journey is not all about single ticketing as it forms only one small part of the public transport system.

Association for the Improvement of Mass Transit (Transit) chairman Muhammad Zulkarnain Hamzah yesterday said a better transit fare structure and seamless transit interchange facilities would contribute to a truly seamless journey along with the implementation of a single ticketing system.

“At present, certain short journeys require two or more transit modes.  is makes it more expensive than lengthier journeys made within a single transit mode,” he told The Malay Mail.

To illustrate the point, he said LRT commuters from KLCC station paid almost 50 per cent more to get to Titiwangsa station as compared with travelling to Petaling Jaya stations even though these stations are further away.

We believe distance-based fares can be easily incorporated into Prasarana’s present ticketing system with the recent launching of RapidKL’s multimodal ticketing system.”

TRANSIT: Singapore’s LTA has a video explaining on distance based fare system, which can be implemented with Prasarana’s new AFC system.

He also said the ticketing aspect should be managed by a centralised fare collection agency appointed by the Klang Valley’s own transportation authority.

“We hope the future authority will compensate each of the contracted transport operators according to the quality of services rather than the amount of passengers or fares captured.”

Zulkarnain also said the government must consider creative solutions, which could include dedicated bus lanes, priority signals, queue jumps and busonly ramps or crossings that allow fast, seamless and hassle-free train-to-bus and bus-to-bus integration.

Tram to Bus transfer in Saarbrücken without the hassle of interchange infrastructure or gates. Seamless integration should not only be limited to ticketing, but also transfers, especially from rail modes to buses. (lightrailnow.org)

“For now, Transit is happy to hear commuters will no longer be required to cross multiple-ticketing barriers between main rail systems in 2013. But the core issue lies with the network integrity of the entire public transportation system in the Klang Valley.”

Centre for Environment, Technology and Development chairman Gurmit Singh said a single ticketing system would be meaningless if the public transport services were not reliable.

“First and foremost, the government and transport operators should be serious about addressing the issue of reliability and connectivity as a good ticketing system is only a small component.”

For a man who uses only public transport and dubbed the country’s ‘Green Man’, Gurmit said: “I wasted a lot of time just waiting for feeder buses around Klang Valley.

“If we have a good ticketing system, it would be useless if the public can’t get reliable public transport services.”

Federation of Malaysian Consumers Association secretary-general Muhammad Shaani Abdullah has welcomed the single ticketing effort.

“It will encourage more people to take public transport as city folks are always on the move,” said Muhammad Shaani, who regularly takes the LRT to work.

“However, a good ticketing system is not the primary reason to attract people to use public transport. Better facilities for the disabled, the operators increasing frequency of busses around the city and the government increasing the overall public transport services efficiency, will show the seriousness of encouraging the rakyat to use public transport.

The Malay Mail frontpaged the article ‘Ticket to ride’ plans for smooth road-rail travel by 2013 when the electronic pass systems of two major transport operators merge.

Syarikat Prasarana Negara Bhd – the operator of the LRT, monorail and RapidKL bus services – and KTM Bhd, which runs the Komuter service, have confirmed they were working towards a single ticketing system.

After years of having to face different ticketing systems, preparing small change for exact fare and queuing up at counters, both transport service providers confirmed a single ticketing system would materialise in 2013.

Commuters approached by The Paper That Cares at the integrated stations of Masjid Jamek, Dang Wangi, Hang Tuah and KL Sentral also welcomed the news of a single ticketing system and said the system should have been implemented years ago.

Apart from the above comments, especially on improving reliability of buses, bus-to-bus and bus-to-rail integration, and more equitable fare structure, we believe the integrated ticketing is long overdue, but we are glad that Prasarana is on its track to fix the problem.

What a cute and cuddly Rabbit Card. (comelvscomot.blogspot.com)

But there are more issues that are still lingering.

Rabbit Card... perhaps the original intended name was 'Rapid Card', though the name rabbit will surely be more 'cuddly' and 'user-friendly' rather than the Hong Kong's 'slimy' octopus. (RapidKL)

Take a look at the Rabbit Card on RapidKL buses. Some passengers find its usage too cumbersome. The Rabbit Card ticketing machine itself sits right next to the driver, and the buttons (one to buy ticket, another to add value) are too small.

The ticket output slot is tucked in way too low for most people to easily notice, and by the time the innocent first time users had their Rabbit Cards, the bus driver and the queuing passengers are already getting impatient.

There should also be a big sticker on the front entrance scanner that says, SKIP THIS SCANNER once you have purchase or top up your Rabbit Card.

Complaints on Rabbit Card usage have been increasing recently. (Sinar Harian newspaper's interactive page)

Another solution is to have ticketing machines at major bus stops and hubs (like what Transport for London has been doing). Local councils can take care of parking meters and parking coin slot machines. Why can’t they pay the same attention to public transport the same way they accommodate private cars?

[TRANSIT: The fact that local councils are responsible for bus stops & bus terminals but not bus service is one of those ironies that are attached to public transport in Malaysia. It is also one of the excuses given for not having off-board fare collection. But really, SPAD is going to have to resolve this somehow…and soon!]

Perhaps tickets can be purchased outside of buses. (bususers.org)

With honor based system (inspectors in random vehicles to summon passengers without valid ticket or card) machines and in/out scanners can be freely located outside of the platform zones, and we don’t need complicated ticketing infrastructure and barriers. This has been implemented in many cities, especially in Europe as well as South America.

The ticketing machines and check in and check out scanners can be located at the road sides. (Transantiago picture)
In Barcelona, even platforms are unnecessary for light rail systems. The road crossings with lights can serve as platforms. KL can apply this concept with BRT.
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51 thoughts on “Prasarana showcases new fare collection system (Update#1)”

    1. @Bukhrin

      It could happen – at the same time, the token/chipcoin does have some advantages (durability, for one). Hopefully someone will come up with a “token holder” that can be used.

      Regards, Moaz for TRANSIT

  1. sometimes i use the LRT at Cempaka station. For the past 6 months, I notice that the machine to top up value of TNG cards, has not been operational, (or since it was put in place). What happened there?

    1. @Jerping

      Who knows, but it is likely that the TnG people have not maintained the machine properly and no one has bothered to tell them and RapidKL.

      Please send an email to RapidKL and SPAD and make sure they follow up with the TnG people.

      Regards, Moaz for TRANSIT

    1. @Bob Dylan

      KTM is not a part of this fare collection system. They are developing their own independent fare collection system despite the call from the Prime Minister to have a single ticketing system for the Klang Valley.

      Supposedly, KTM’s ticketing system will be integrated with Prasarana’s in 2013 but we do not have high expectations. Besides, why develop your own independent system now when you were already told to develop a shared, integrated system last year.

      Regards, Moaz for TRANSIT

  2. @Jerping

    Only now you realised that,??? It happens everywhere for a long long time already. Thousands of people had sent their complaint to touch ‘n’ go but it’s still the same. Didn’t you see I curse and swear in the ticketing topic that day???

  3. @Moaz

    We will start the education campaign to guide passenger to use new ITS soon,
    we wil inform u for next event. TQ

    Group Communications Department
    Prasarana

  4. TnG is not a system, it’s only card. Be don’t be confuse. With this new system we capable to cater all type of card. Subject to gov approval. tq

    1. @Sofian

      So what type of RF system has been installed in the new fare gates? Will it be open to all forms of RF payment / chips (e.g. those in Visa/MC credit/debit cards, in certain handphones, etc)

      Regards, Moaz for TRANSIT

  5. The important thing here is proper maintenance. Rapidkl needs to ensure that the new ticket machines are working at ALL times otherwise the machines will not serve its purpose. The rapidkl must change their “tidak apa” and “tak tau” attitude.

    Just look at the touchngo kiosks at Masjid Jamek, they are constantly out of order, today included. Are the machines for decorations or passengers convenience? RapidKL is obviously not doing their job.

  6. What is the significant the use of token system? Which country have been use this system and proven OK? Why they can’t simply copy proven OK Japanese ticketing system (small magnetic paper ticket)? Is there any fare adjustment system if suddenly I change my destination?

    Here is some info from token system NY Subway…[credit Wikipedia]

    Token sucking

    It was a common scam to circumvent the payment of fares by jamming the token slot in an entrance gate with paper. A passenger would insert a token into the turnstile, be frustrated when it did not open the gate, and have to spend another token to enter at another gate. A token thief would then suck the token from the jammed slot with their mouth. This could be repeated many times as long as no police officers spotted the activity. Token booth attendants would often coat the token slots with soap to discourage “token sucking”.[49] Token sucking (also known as stuff ‘n’ suck) was charged under Theft of services, Criminal tampering and Criminal mischief.

    I’m afraid this will be another Prasarana biggest failure….=)

    1. @Tun N. Solihin

      The Prasarana token is an RFID token, similar to the one used at the parking lot at KLIA. It is also used in Bangkok and Seoul. The advantage of the token is durability. Magnetic cards are an out-of-date technology with high maintenance costs. RFID cards are fine, but they are costly and get dirty easily – again, increasing the maintenance costs. The RFID token is small, covered with a durable plastic, and less likely to become ‘dirty’.

      Assuming that you purchase a token, once you pay, you get the RFID token, which you tap against the reader – just as if it was a fare card (like Singapore) or smartcard (like EZ-Link, TnG, Octopus, etc.).

      At the end of your trip, you deposit the token into the fare gate. Since the deposit takes place when you are exiting the system, the token sucking that you describe is unlikely to take place.

      A bigger concern would be the one that @Bukhrin mentioned – people losing the tokens. You can still use your TnG card if you prefer.

      Regards, Moaz for TRANSIT

  7. KTMB really have to become the “destroyer” and “crusher” of the ticketing integration plans aren’t they??? In earlier posts (other topics) I already predicted this will happen, this is very simple, KTMB don’t like a system created by other companies especially rapidkl, they never put the interests of the users/passengers as their top priority, they think about their profit and “muka” (face) FIRST!!! KTMB always believe they are the pioneer in Malaysia public transport service and they should be the one who lead the ticketing integration system not some later comers like RAPIDKL. KTMB just cannot accept this fact plus KTMB is a typical government crony company and this make things worse.

  8. @AI
    Yeah we working for it… currently we doing the GFP (GO Forward Plan) the initiative to transform our staff to be more excellent

    Hawa
    Prasarana

  9. @Tun

    Token is only use for SJT, passengers just touch the gate during entry then slot in the token during exit the station. The token technology is better than magnetic ticket, it capable to handle 60 passengers per minute, that mean 1 passenger = 1 sec. No more long queue at gate and tvm

    But, customer has a choice, if they don’t like to use token, the also can use smart card/TnG/debit card/meps card or etc.

    Pilihan di tangan anda!

  10. Thank you for that explanation…so, hopefully not so heavylah that token..gud luck to Prasarana

    Furthermore, I think KTMB can’t be part of this system because of the fare system slightly being different…you have ETS, Komuter, and locomotive-hauled KTM Intercity. For same distance/route, you will have different fare for each transport mode..How you can integrate this three under one fare system and on one turnstile?..For next level, how you can integrate with RapidKL since RapidKL will be using token system and KTMB may stick to use magnetic/RFID card?…huh

    1. @Tun N. Solihin

      Our big question right now is why KTMB is developing a separate AFC for KTM Komuter and why not integrate with Prasarana / RapidKL now.

      @Hawa & @Mohd. Sofian say that the AFC software for KTMB will be the same. If so this is good news. But it still begs the question – if the software are the same, why not develop the fare integration between KTM Komuter & Prasarana RapidKL today rather than forcing commuters to wait until 2013?

      After all, developing a seamless ticketing system for the Klang Valley is one of the features of the Urban Public Transport NKRA. It should be done as quickly as possible rather than making commuters wait.

      So perhaps @Hawa & @Mohd Sofian can explain why the 2 years delay.

      Regards, Moaz for TRANSIT

  11. @Tun N. Solihin

    I took Virgin Train in Scotland from Edinburgh to London, It is obvious Virgin Train has NOTHING to do with London Underground and their ticketing/fee structure are totally different from London tube and bus. But I can use the exactly same ticket (no repurchase/changed of ticket AT ALL) to take London underground or London bus, YES the exactly same ticket issued by Virgin train (which happens to be indirectly related to Air Asia). What are you going to say about that??? There is a will, there is a way, this is only the LAME CRONYISM EXCUSE of YOURS and KTMB.

  12. @JEFFREY ANG

    WHO GIVE YOU THE AUTHORITY TO THROW INSULTS TO TUN N SOLIHIN AND OTHERS ON AN ALMOST DAILY BASIS??

    WHO GIVE YOU THE AUTHORITY TO SMEAR, THROW BASELESS ACCUSATIONS AS YOU PLEASE??

    IS THIS WHAT YOUR PARENTS TEACH YOU WHEN YOU ARE A KID??

    PEOPLE LIKE YOU ARE GIVING THIS COUNTRY A BAD NAME!!

    BE PREPARED TO DEFEND YOURSELF IF ANYONE LODGE A REPORT!!

    1. @Wrongdoings_RapidKL

      No one has given you any authority to shout in TRANSIT’s site either. You would not shout like this in someone’s house and expect to be allowed to stay. Well this is our online house. I invite you to please apologize, edit your post and replace all the capital letters (shouting) – or alternatively, you may take a time out from TRANSIT.

      @Jeffrey Ang

      I fail to understand why every post that you make has to include accusations of corruption & cronyism. This is getting tiresome and it distracts and discourages people from getting the information and answers that they need. I invite you please apologize, and edit your posts – or alternatively, you may take a time out from TRANSIT.

      Regards, Moaz for TRANSIT

  13. @Tun

    For your information, KTMB is currently also upgrading their AFC system. The new KTMB AFC system will be similar to rapidKL. Because they use the same technical specification with Prasarana. So there are no issue if the integrated ticketing system will be implement

  14. @Tun

    Based on your question on….. how you can integrate with RapidKL since RapidKL will be using token system and KTMB may stick to use magnetic/RFID card?

    FYI, don’t worry about the token or RFID card… Token is just a ticket. The important thing is software architecture. The new KTMB AFC system will follow the rapidkl system. So there are similarity on the software architecture between KTMB and Rapidkl. so the token can be used anyway also your mykad and staff pass

    Thanks
    System Engineer
    AFC Project
    Prasarana

  15. @Wrongdoings_rapidkl
    I don’t care what my father preached me and can’t even careless what you said. I just do what I want to do mister. Thank you for your worthless and useless words. Once again, thank you!!

  16. I wonder if Jeffrey ever been to other part of this world when his reference of experience is always on virgin train & london tube. Correct me if I’m wrong but virgin train run their service base on renting the track to run their service so I believe they already figure out the cost in their fare. The “thats yours” and “this mine” attitude does not ONLY exist in gov or GLC as you always highlight but also in our private housing developers.

    Back to our public transport issue,I kinda agree with wrongdoings_rapidkl comment about you and your comment in a post few week back caught my attention….

    “It must be fully users/commuters friendly, especially for people whom are physically impaired, visually impaired and audioly impaired (deaf).” 

    I’ve been reading ALL Jeffrey comment and they are all sound & smell the same. On this comment I was attracted to the use of “fully”. I’ve been to more than 20 cities and I don’t think I ever encounter a city with “fully” commuters friendly, especially for OKU. Yes no doubt their subway are more OKU friendly than ours but to ask for “fully” OKU friendly on our MRT/LRT line are lil bit over isn’t it?

    I’ve been using our LRT since the 1st day and these are my observation :-

    • NORMAL ppl still accupied the seat for OKU/Elderly/Pregnant;
    • NORMAL ppl still using the lift meant for OKU on KJ Line;
    • NORMAL ppl still ignore to lead the blind to wait the train at the right spot;
    • NORMAL ppl still occupied a seat then put their handbag on the right seat and their shopping bags on their left  (do want me to continue?) 

    so my question now are those request are for OKU or for NORMAL ppl like u.

    Well it’s all back to basic dude, if we are willing to help those OKU we don’t have to spend extra money to have “fully” commuters friendly public transport.

    when a station lil bit far from “human habitat” I don’t think we should label it “not commuters friendly”. Every morning, I took a bus fr my hse in cheras and drop off at The Weld then walk to my off in Wisma Selangor Dredging, after work I walk from WSD to Hang Tuah LRT station, well I could used the monorail but I prefer an evening walk thru KLCC park and Malls in BB area.

    No doubt our Public Transport “sucks” compare to others but give a constuctive views/comment coz a KLites who born and grew up in this city will NEVER have that MUCH complains and negative comment, we know our city, we watch her grows and hope it will grow for a better future 

  17. Moaz

    I only can answer this question

    “why not develop the fare integration between KTM Komuter & Prasarana RapidKL today rather than forcing commuters to wait until 2013?”

    In the AFC system, the fare table file is not executable file. It just parameter file, so we can change anytime and integrate anytime with other operator that use the same system with rapidKL. That why next year we will integrated the LRT fare table with rapidKL bus fare table.

    Sorry because my answer is more to technical. To generate the fare table is easy. Remember KTMB is totaly under gov but rapidKL is under Prasarana. There are lot of procedure and issue.

    For the other question, i can’t asnwer 🙂

    1. @Mohd Sofian

      Thanks for that. We know the real answer is probably more related to bureaucracy than anything else. In other words, there is no technical reason why the integration cannot happen now, but there are other reasons.

      Which is disappointing, to say the least. But at least there is some progress, no matter how slow it is.

      Regards, Moaz for TRANSIT

  18. “KLites who born and grew up in this city will NEVER have that MUCH complains and negative comment”

    LOL I always thought it the other way round.

  19. @sofian

    I am very pleased that you are taking the time to answer questions here.
    Anyways, I have a couple of questions regarding the new rapidkl system.

    1) Will there still be a time limit as to how long a person can stay in the paid area. Currently, I think there is a time limit of 3-4 hours.

    2) Will the system be more intuitive as in will it allow people to tap in and tap out at the same station without charging the person. Sometimes in the case of monorail stations, in order to use the station to cross the road or to get off at the opposite side, you need to go to the paid area.

    3) Will the system allow fare adjustment, in the case of tokens, should a commuter suddenly decide that he may want to get off at a different station further up the line, or must he exit and buy a new token.

    4) What happens if someone taps twice on the same machine when entering. Will the system be able to detect this?

    5) Also what if the commuter tap with 2 different cards at the same time? What happens then? Some people use their mykads as a touch n go card, how will these people be charged?

    6) Will the gates be open by default, as in it would be normally open but closes when it detects motion without input of any valid card or token.

    7) Are the gates bi-directional, will it allow traffic from both sides, or will all be single directional?

    8) What happens during a service disruption, i.e. flooding or electricity failure or over crowding on platform, will the gates be controllable from a central command? i.e. will command be able to restrict passenger movement. Will the AFC’s be smart enough to display such anouncements or warnings on its display.

    9) What kind of sounds will the AFC make? Will it beep, wail, or may be will it speak?

    10) What happens to the old AFC’s will they be scrapped, be donated (sent to a museum, given to other transport operators), sold else where or stored in a ware house.

    11) Will there be extra wide AFC’s for the invalid? Since wheel chairs occupy more width than an average person will there be extra wide AFC’s for this purpose, or are the invalid expected to go through a a manual gate.

    12) Correct me if I am wrong, so KTM’s AFC system will be using different hardware but be running on compatible software so integration of both systems which is done though use of a simple “text” file or parameter file means that some where in the future integration efforts would be seamless and we don’t have to pass through any form of intermediatry gate. That said, what about networks, these AFC’s definitely need to phone home so where would the central server be. Would it be at KTM or at RAPIDKL.

    13) How does the AFC phone home, whose network will they use? Will it be a dedicate purpose built line or will it be simply connected through the internet via VPN.

    14) As for the ticket vending machine, will the machine be able to return change. Most of the time, I have noticed that most of the old ticket vending machine especially the ones with KTM be begging for exact change. Also, speaking of KTM vending machine there is a limit as to how much paper money one can insert into the machine before it refuses and asks for coins. Will this new vending machine suffer the same issues?

    15) Can the tokens be used on RAPIDKL buses, if so is it possible to purchase a LRT + bus token in which the token is not returned at the exit of the station but retained in ordet to transfer to bus.

    16) How will the LRT to Bus transfer system work? Is this only applicable to people who have RAPID pass.

  20. @Cairel

    I went to Japan, Korea and other parts of the world, it’s just that I’m more familiar with UK.

  21. @Cairel,

    Especially in Hong Kong, even the octopus card act as a payment debit card for shopping, bill paying and many other more functions besides as an mtr ticket, the credits are transferable and it can apply in Hong Kong, Macau, Shenzhen and even partially in Zhuhai city (across Macau).

  22. Bob

    I’m surprised because your question is too technical.
    please give your email address so i can answer your question.
    Sorry i can’t share with the public because my answer is can interrupt
    the tender process for MRT project . Because my answer also include the technical specification inside the tender.

    Sofian
    System Engineer
    AFC Project
    Prasarana

  23. A simple rule of thumb is, ticketing technology should not be determined by individual players. Remember the days when Kesas had their own FastTag, LDP their LitrakTag, while PLUS issued PLUSTag for NKVE, and TnG for other PLUS routes?

    Of course I can understand old crumbling bus companies such as Selangor Omnibus or Len Seng do not aspire to invest in sophisticated ticketing, because they are more worried about their survival. On the other hand, Metrobus don’t bother with cards too, because their “pajak” drivers and conductor need to cut their fair share of commission from the fare collected. That doesn’t mean RapidKL has the right to internalise the operation of cards.

    Just like Transitlink in Spore or Octopus in HK, we should let one centralised agency to coordinate the card. Now that Rapid says that everyone who invest in any kind of hardware that runs on similar software can be integrated, I am somehow happy. But this displays expediency (end justifies the mean) attitude, which eventhough can complete the job, is still contrary to the spirit. We need centralised agency, of which all operators should be stakeholders, which is in constant consultation with general public. Then only cards usage won’t be limited to Rapid buses.

    Also, I still cannot figure out why Rapid need to issue own version of Rabbit card, not just any normal TnG. Normal TnG can be applied in buses, but already not accepted by other buses, Rabbit cards also cannot be used in tolled expressways. This renders it rather handicapped, if not outright obsolete.

  24. Hulo Shin! Nice to have you onboard again 😉

    TRANSIT has been saying in the past, that there should be clear hierarchy of transit administration in Klang Valley:

    A transit organizing authority with the Rapid brand (with full time reps from all municipals) to be proactive in transit planning. The authority periodically contracts out routes to individual operators, with enforced Service Level Agreements (based on fair spread of risks and responsibilities between private and public sector).

    Prasarana as asset-owner (not only taking care of ROI for capital-extensive infra, rolling stocks, but also for real estate investments). Built Lease and Transfer options for new infrastructure (govt pays grants/demands penalty based on performance), and manage infra capex through TOD-driven urban renewal (Public-Private Partnership with owners of brownfield properties so profits can be shared equitably by developers, original land owners and Prasarana). Mid-rise density goes perfectly with TODs around BRT/Light Rails, and High density is a must for TODs around MRT/LRT(Mini Metro).

    Cityliner, SJ Bus, Metrobus, Len Seng, LRT Operator A etc. focus on operation and/or maintenance of fleets.

    The authority also contracts out station/terminal servicing, ticketing management (that opens up all Payment Clearing House players, unlike TouchNGo with transaction handling being monopolized by CIMB), and Transit Control Center/Mobility Management Center to local & international transit service providers that can offer high standard services at competitive prices.

    Due to infancy of the local transit sector, SPAD can always encourage joint partnerships between world class international service providers and chassis manufacturers and local players, with a definite timeline of technology transfer that allows a healthier competition among all players.

    Zul for TRANSIT

  25. HI,

    New ticketing systems sounds cool.. hope Rapid & Prasanara could put sign on top similar to highway toll..if the machines are out of order..since the machines can be used for both token and Tng or other payment system.. its abit annoying if you are in a long que ..and found out the tng is out of order..upon your turn..n you have to reque again.!!.especially in AMPANG LINE LRT..!! this can avoided if there is a proper sign..not a SMALL SIGN ..like currently practised..its a bit silly..

  26. The new fare gates at Paramount LRT are already having problems only 1 month after they were installed. 2 new faregates out of order and 1 has totally white lcd screen with NO wordings at all.

    As usual the ticket counter staff is too lazy and cannot be bothered to take note of the problem when I tried to point out to her

    I foresee lots of breakdowns with the new AFC machines and faregates due to poor or NO maintenance

    Seems like this multi million project won’t benefit the commuters

    1. @KariBUP

      Why not? If google can do it for less and share their system all over the world, then why should Prasarana pay for a proprietary, costly system?

      The same could be said about Google Transit for journey planning, or even encouraging the app-development community to come up with apps for RapidKL & RapidPenang.

      Regards, Moaz for TRANSIT

      1. Just went through the comments in detail.

        It shouldn’t be much of a problem to add in Google Wallet or other swipe payment methods if the fare gates are ISO complient as stated by @sofian. If so, it should only be a matter of updating the software of those fare gate, the RF reader hardware should be able to read a variety of RF payment systems like Visa Paywave and Mastercard Pay Pass (which is what the Google Wallet is piggybacking on).

        That would mean that an RF contactless credit card owner would be able to simply swipe their credit card at the fare gate. (The soon to be obsolete credit card at TVM option a mentioned in the article must be for non RF credit card, contact or magnetic stripe, that wouldn’t work in a swipe environment.)

        I don’t know enough about the ISO standard or about the improvements that Prasarana is making to say that Google Wallet and the like are easy enough to add into the system. But from my understanding of it, it shouldn’t be much of a problem knowing the claim that standards are followed.

        Tourists and foreign business investors should benefit the most out of this. At least at the fare gates that is.

        P.S. –

        Maybe a TnG rival could spring up and give competition to the market. Just like cellphone service providers, better rates for customers. Just a thought.

  27. we need 210000 Pcs 13.56 Mhz mifare Token for our Metr ticketing system which is 30mm Dia and 2.8 mm to 3 mm thick and harmettically sealed. with both side logo embossed and serial No in each token. In future we take more and more very shortly. We want to be your dealer or distributor in India. though the Indian railway is a vast and it will need crore sof quantity in future.
    We have to quote to our Metro railwau by 7th February 12 Noon.
    So we requir very urgent your co-operation reg this matter.
    If you can quote us the very low and compitive price, so we can quote accordingly in our railway Tender.
    If possible ,please send us a Dealership certificate or supporting letter along with your credentials certificates from specially of railway where you supplied the same.

    Waiting for ypir valued reply

    Sumit Guha
    Keeps ONElectro devices Pvt. Ltd.
    Kolkata, India
    +91 9831080254

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