TRANSIT urges the public to TAKE ACTION to improve public transport in Malaysia. We need your effort & support! There are many ways in which you can make a difference:
1. Join with TRANSIT
TRANSIT needs people who care about public transport and want to help improve the current situation in Malaysia!
We will be posting more information very soon about how you can join TRANSIT! In the meantime, join our email discussion group by clicking on the Yahoo! button to the right of our website, or sending an email to the address below.
2. Contact Us!
You can contact TRANSIT in the following ways for general inquiries or to give complaints and feedback on public transport issues:
Handphone: we are no longer able to take phone calls
Follow us on Twitter: http://twitter.com/transitmy
- Join our email discussion group: firstname.lastname@example.org
3. Share your complaints, comments, questions or concerns about public transport!
TRANSIT is happy to help in the best way that we can.
If you are discussing a particular route, be as specific as possible. Make sure to include as many of the following details as you can:
- Bus (including operator)/train route
- Bus/Train registration number
- Time of Day
- Location (to the nearest station/bus stop/landmark)
- Your observation/complaint
The more precise information you can give, the more this will help the authorities in their enforcement of existing laws and regulations.
Post your specific complaints and concerns here to our website. If you have photos, please send them to email@example.com with the details.
Or, use your mobile phone. SMS or MMS your complaints – include specific details (and photos for MMS) and send them to 019-280 0608. TRANSIT will post your complaint to the website.
4. Give Your Complaints & Feedback to the Operators
Many people are wondering how they can send complaints and feedback to the public transport operators. TRANSIT provides a list below of places where you can complain. We hope to maintain this list and update it as frequently as possible.
Shahril Mokhtar, Managing Director of Prasarana at
B-20-1, Level 20,
Menara UOA Bangsar,
No. 5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
(t) 603-2299 1999 / 603-2287 5959
(f) 603-2299 1919
(e) firstname.lastname@example.org / email@example.com
- Rangkaian Pengangkutan Integrasi Deras Sdn Bhd – (660759-D)
No.1 Jalan PJU 1A/46, Off Jalan Lapangan Terbang Sultan Abdul Aziz Shah,
47301 Petaling Jaya, Selangor.
Tel: 603-7650 7788 Fax: 603-7625 6669
- General Feedback via twitter – @MyRapidKL, email – Suggest@rapidkl.com.my / Helpline – 603-7885 2585
- Communications Director – Unknown
- RapidKL COO (bus) – Mohamed Hazlan Mohamed Hussain
- RapidKL COO (Rail) – Khairani Mohamed
Lorong Kulit, (near Sg. Nibong bus terminal/Pesta Penang grounds)
Telephone: 04 – 238 1212
Fax: 04 – 228 1070
- General feedback form, twitter – @RapidPg, email – firstname.lastname@example.org
- RapidPenang CEO – Unknown
5. Give Your Complaints & Feedback to the Relevant Authorities
Many people are wondering how they can send complaints and feedback to the relevant authorities responsible for public transport. TRANSIT provides a list below of places where you can complain. We hope to maintain this list and update it as frequently as possible.
Keep sending your comments on the MRT to SPAD using their comment form, or through email email@example.com or phone 1800 82 6868
For enquiries and feedback, please email firstname.lastname@example.org. For complaints, email email@example.com
Level 19, 1 Sentral (KL Sentral)
50470 Kuala Lumpur
General Line: +603 2268 5782
Fax Number: +603 2272 3744
map – see http://www.ltc.gov.my/en/contact-us.html
The CVLB is responsible for road-based public transport in Peninsular Malaysia, Sabah & Sarawak with the exception of Tour/Excursion Buses (Bas Persiaran), until SPAD takes over in Peninsular Malaysia in Early 2011. Contact information for the CVLB is below
Bahagian Pengurusan Aduan (Complaints Management Division)
Lembaga Pelesenan Kenderaan Perdagangan Semenjung (CVLB) Malaysia
Aras 4, Blok Podium
No.18 Persiaran Perdana, Presint 2
Ministry of Transport
- Kong Cho Ha, Minister of Transport at firstname.lastname@example.org
- Dato’ Seri Najib Tun Abdul Razak, Prime Minister and Finance Minister at email@example.com, http://www.1malaysia.com.my
- Datuk Raja Nong Chik Raja Zainal Abidin, Federal Territories Minister at rajanongchik.com or firstname.lastname@example.org
- Dato’ Sri Kong Cho Ha, Minister of Transport at email@example.com
6. Talk to your Local People’s Representatives / Wakil Raykat Tempatan
NOTE: Do you have information for a wakil rakyat not listed here? Please send us contact information for other wakil rakyat at firstname.lastname@example.org
Members of Parliament / Ahli Parlimen
MP Shah Alam (Dr. Siti Mariah Mahmud) at email@example.com
State Assembly / ADUN
- ADUN Subang Jaya (Hannah Yeoh) at firstname.lastname@example.org
7. Talk to the Media
- The Star – email@example.com,
- Star Metro – firstname.lastname@example.org
- Malay Mail – email@example.com
- NST – firstname.lastname@example.org, email@example.com
- NST Streets – firstname.lastname@example.org
- The Sun – email@example.com
- Malaysiakini – firstname.lastname@example.org
- The Malaysian Insider – email@example.com