Category Archives: Facility Audit

Meanwhile in Ipoh…After a few missteps on public transport Ipoh Council begins a move forward

TRANSIT took note of this news from Ipoh, where Ipoh City Council is looking to reorganize and improve its focus on public transport services. As is typical we see bluster and calls for enforcement but little about the structural problems within the public transport industry.

Ipoh Council to ensure public service vehicles are better organized (The Star, 22 April 2014)
Ipoh Council to ensure public service vehicles are better organised


THE Ipoh City Council has been given the green light to enforce the Land Public Transport Act 2010 to ensure a properly managed public transport system in the city.

Continue reading Meanwhile in Ipoh…After a few missteps on public transport Ipoh Council begins a move forward


People stay away from pedestrian bridge due to safety concern. TRANSIT: Surprise, surprise.

TRANSIT took note of this article detailing concerns about a pedestrian flyover near the Hang Tuah LRT & Monorail interchange.

Apparently the flyover has been occupied by vagrants and is unlit at night – discouraging people from using the flyover and instead, risking their safety crossing the street below.

TRANSIT is saddened and disappointed but we can say that we are not shocked at all that this is happening.

People stay away from pedestrian bridge due to safety concern

THE pedestrian walkway and bridge at Jalan Dewan Bahasa and Jalan Hang Tuah which was built to allow pedestrians to cross Jalan Hang Tuah to get to the monorail station and the Hang Tuah LRT station has now become a den for drug addicts and vagrants.

Due to safety concerns, the public has stopped using the bridge due to the presence of these seedy characters who seem to have made the bridge their “home”.

“The people are afraid of using the bridge especially at night. It has now become a sleeping place for vagrants and I have seen drug addicts loitering on the bridge,’’ said Chen Kee Tuck, a resident of Hang Tuah flats.

There have been many cases of snatch thefts on the bridge. The people are afraid of using it,’’ said the 71-year-old.

Danger nearby: Many pedestrians avoid using the bridge as there has been cases of snatch thefts and robberies. Photo by NORAFIFI EHSAN (The Star)

Continue reading People stay away from pedestrian bridge due to safety concern. TRANSIT: Surprise, surprise.

Occasional closure of ‘shortcut’ bridge at Ampang LRT station generates complaints

TRANSIT took note of this interesting hotline story sharing passenger complaints about the availability of the ‘shortcut’ bridge at Ampang LRT station.

The retractable ‘shortcut’ bridge is used to connect the concourse area of the Ampang LRT station to the ‘island’ platform. As such it passes over a section of live track (referred to as Track 2). When the bridge is retracted, customers must climb the stairs to access the platform as there are no lifts or escalators at Ampang LRT station.

Since service on the Ampang line spur is relatively infrequent (6 minutes between trains during peak hours, 14 minutes daytime, and 18 minutes off peak), the ‘shortcut’ is usually available. However, in some cases trains are parked on track 2 and occasionally, active trains are using track 2.

‘Shortcut’ woes at Ampang LRT (Malay Mail)

Wednesday, June 22nd, 2011

CLOSED: The bridge being pulled back to allow train to be 'parked'. Image courtesy of The Malay Mail.

WITH the increasing clamour for public transport facilities to be made more user-friendly, especially for the disabled, elderly and pregnant women among others, we find, once again, such a facility apparently doing the opposite. Continue reading Occasional closure of ‘shortcut’ bridge at Ampang LRT station generates complaints

Not another ‘terminal’ fail(ure)

TRANSIT took note of three interesting articles in the past week that have detailed more of the disappointing failures of bus terminals in Malaysia.

We also note that the phrase “epic fail” has become commonly used by people throughout the world (well, at least the online, social-networking world) to described major failures that occur.

Instead of “epic fail” TRANSIT introduces to you the “terminal fail” – terminal in this case referring to the bus terminal as well as the “terminal” state of our bus terminals (and to some extent, our public transport industry).

When a public transport terminal becomes a hypermarket (and the news is reported in the “community announcements” section of a major media outlet, that is a “terminal fail”. When a poorly-located terminal operating since December 2008 still cannot attract customers (after shutting down one major section), that is a “terminal fail”. And when an old, classic and well-located bus terminal cannot find new customers and is in danger of closing down because its future has not been planned for, that too is a “terminal fail.”

So let’s take a look at what is going on, shall we? Continue reading Not another ‘terminal’ fail(ure)

Updates #86

Updates #86

1. Article: Pedestrian bridge near Sungai Besi LRT station ready for use (The Star, 21 May 2011)

THE pedestrian bridge connecting the Sungai Besi LRT station for residents of the Raya Permai People’s Housing Project (PPR) and Raya Permai Flats has been completed. Iamge courtesy of The Star.

2. Article: KLIA Ekspres value fares for the holidays (NST) – Express Rail Link (ERL) is offering its Group Saver and Family Package for families and friends travelling on KLIA Ekspres. More information at

[TRANSIT: The CEO of ERL Sdn. Bhd. also notes that the ERL has a 99.7% on-time performance rating.]
Continue reading Updates #86

Updates #85

Updates #85

1. Video: Wong Tian Yeong posted this 33 second video of what appears to be a leaking ceiling at Puduraya bus terminal – – on 9 May 2011. According to this article in the Star, the “leak” was actually a sprinkler head that somehow started gushing water during a test.

2. Letter: LPTC should be under Transport Ministry (The Star, 9 May 2011) – Puzzled of Kuala Lumpur wonders why the Land Public Transport Commission is not directly under the Transport Ministry.

3. Letter: Cab goes the extra mile (NST, 10 May 2011) – NURADZIMMAH DAIM writes of a positive experience with Sunlight Taxi, receiving an SMS update of the arrival of her radio-hired taxi.

SMS read: “Dear MS (Miss), your taxi HB**** (Refn: 15****) has arrived, Ps (please) proceed to pick up point within the next 5 to 10min. TQ for calling Unicablink@Sunlight 90575757/1300800222.”

[TRANSIT: A useful example of customer service. Kudos to Sunlight.]

4. Letter: MRT may reduce cost of cars on road (NST, 10 May 2011) – V. Thomas of Sg. Buloh writes about the MRT and the changes it may bring to car drivers.

5. Article: Rahim: Govt Satisfied With Public Transport NKRA (Malaysian Digest, 11 May 2011)

6. Blog: Penang Hill Railway Breakdown: An Insider’s View (, 11 May 2011)

7. Article: Camp-in threat by railway squatters (The Star, 11 May 2011)

8. Letter: Risking injury to be on time for work (The Star, 14 May 2011)

9. Letter: Costly LRT mistakes (NST, 12 May 2011) C.K.Y. of Kelana Jaya comments on the lack of public transport access to the University Malaya Medical Centre, which is bypassed by the Kelana Jaya LRT as there is no station at Jalan Gasing/Jalan Universiti and calls on the government to build another station.

[TRANSIT: There is a station at Taman Jaya and there is also Stesen Universiti. No one is stopping UM or UMMC from operating a shuttle bus connecting their facilities to one of these LRT stations.]

10. Letter: Tram will ease traffic flow (NST, 12 May 2011) – K. Ramamurthy Achari of Penang comments on the need for improved public transport in Penang and suggests a tram system be developed, including a revival of the old tram.

Meanwhile, the issues continue at TBSBTS

While TRANSIT has been pleased by the return of Puduraya to activity, we continue to be disappointed by the noise coming out of Terminal Bersepadu Selatan at Bandar Tasik Selatan – the bus terminal which only opened to the public at the beginning of the last month.

Here is a short summary of what has happened in the past few days:

1. Bus operators who refused to use the TBS management’s centralized computer ticketing system demanded their own ticketing counters – but now some operators are unhappy that their ticket counters were located in a “less visible area” (allegedly causing a drop in sales) and demanded relocation to a more prominent and visible area.

2. Terminal Management Company T-MAS responded by stating that the bus operators could take their case up with SPAD since the regulator had approved the location of the counters – and the area that the bus operators wanted to relocate to was actually an arrival area that needed to be kept clear.

3. At this point, TRANSIT was concerned and upset by the placing of SPAD within the issue – suggesting that perhaps SPAD was micromanaging the terminal. Hence, we posed a question to SPAD Chair Syed Hamid Albar using his twitter feed. We also pointed out that these arguments in the media arena were not appropriate and should be handled in a better manner.

4. Terminal Management Company T-MAS retracted their statement that operators should take the issue up with SPAD, and stated that the decision had been made collectively by government agencies, bus operators & terminal management. The representative from T-MAS also apologized for their earlier statement.

5. SPAD CEO Nor Ismal Kamal, in a statement, clarified that the collective decision had been to build new counters opposite the existing shared counters, and the decision to locate the counters was made by T-MAS based on the advise of its architect. He also described the statement that SPAD was responsible for the decision as “wrong” and “irresponsible.”

And in the meantime, TRANSIT members gave their collective heads a shake, with one member muttering “first-world infrastructure, third-world mentality” again and again.

yes, ladies & gentlemen – the goings-on at TBSBTS are driving us crazy.

MRT Update: A comparison of MRT & LRT train lengths is in order (Update #2)

  • Updated with a new image including the 6-carriage KTM Komuter trains!
  • Updated with a new image showing LRT & MRT trains from Malaysia only!

TRANSIT has taken note of various comments & reports showcasing the advantages of the MRT over the LRT – as well as recent articles highlighting surveys by the Go-MRT group showing 93/95% support (depending on which article you read) for the MRT project.

When we see anecdotal comments such as these, we often wonder if the people who comment are really taking the time to understand the issue or simply responding to ‘themed’ questions in those surveys that can direct people towards certain answers (and therefore, direct the survey to certain results).

In other words, perhaps these surveys are ‘loaded’ because people do not really understand what the actual differences are.

This is the most dangerous sort of situation, where the public give their nearly-unconditional approval to projects (the more ‘mega’ the better) based on the assumption that the ‘investment’ is an improvement on what already exists.

Sometimes the differences are a lot smaller than people would think.

A few weeks ago, TRANSIT asked our favourite illustrator @Bukhrin (who has done some wonderful Klang Valley route maps for us) to help the public compare the MRT to the existing LRT system. @Bukhrin came up with this image shown below, which does a wonderful job of comparing the lengths of the six L and M “RT” trains that have operated or are proposed for the Klang Valley:

  • Klang Valley MRT 4-carriage (proposed for “MRT” lines);
  • ADtranz 3-carriage articulated EMU train (operating on Ampang Line);
  • ADtranz 2-carriage articulated EMU train (operated on Ampang Line)
  • Bombardier ART Mark II 4-carriage set (operating on Kelana Jaya line);
  • Bombardier ART Mark II 2+2 carriage set (tested on Kelana Jaya Line);
  • Bombardier ART Mark II 2-carriage (operating on Kelana Jaya Line).
Comparison of MRT & LRT train lengths, carriage combination & door structure - including the existing LRT trains and proposed rolling stock for the Sg. Buloh - Kajang MRT line. Image courtesy of @Bukhrin.

Click here for a larger version of the image above.

More information after the jump! Continue reading MRT Update: A comparison of MRT & LRT train lengths is in order (Update #2)

Technology Update: One ticket for all stations (except Komuter)

TRANSIT took note of this article at the end of last month and have spent the past week trying to get more information about the plans for the new LRT + Monorail ticketing system.

Unfortunately, the hoped-for integration of the KTM Komuter and LRT system (promised as one of the NKEAs) is not expected to happen soon – especially with KTMB designing their own separate ticketing system, giving the tender to an allegedly “inexperienced & underqualified” company, and then ignoring the MACC investigation (shockingly, with support from the Minister of Transport)!

One ticket for all stations (Malay Mail)
Ampang and Kelana Jaya LRT lines, monorail to introduce integrated network by year-end
Shahrim Tamrin
Thursday, February 24th, 2011 12:31:00

KUALA LUMPUR: Seamless travel for LRT and monorail commuters is on the cards.

Syarikat Prasarana Negara Bhd is set to increase the level of comfort for passengers with improved accessibility and hassle-free connections between key LRT and monorail stations around the city.
Continue reading Technology Update: One ticket for all stations (except Komuter)

Traffic mayhem continues in Brickfields

TRANSIT took note of this article which describes a complaint about continued traffic mayhem in Brickfields, despite the change to 1-way operation on Jalan Tun Sambanthan as well as increased amounts of parking space.

Check out the double parking – now on both sides of Jalan Tun Sambanthan!

Brickfields traffic mayhem (Malay Mail)
Police pledge sustained action as complaints mount
Faizal Nor Izham
Thursday, March 3rd, 2011

Double parking on both sides of Jalan Tun Sambanthan affects private vehicles and public transport users. Image courtesy of the Malay Mail.

AN all-out swoop on those who contribute to the chaotic traffic condition in Brickfields is the only way to solve the problem, suggests BALJIT SINGH. 

He says while the authorities should bear the blame for poor planning, motorists should change their mindset for an effective solution to a long-standing problem. Continue reading Traffic mayhem continues in Brickfields