Tag Archives: Feedback

Pengangkutan Adam Iskandar Malaysia (PAIM) revamps website…feedback welcomed

TRANSIT notes that Pernadanan Pengangkutan Adam Iskandar Malaysia (The Iskandar Malaysia Public Transportation Corporation) has recently updated their website and are asking for public feedback.

Contact Info, Complaints & Feedback page
@PerbadananPAIM on Twitter

While TRANSIT has traditionally focused on the Klang Valley and Penang we are seeing a growing demand for public transport in Johor Baru and the Iskandar Development Region.

More importantly, Perbadanan PAIM is the best example of a Local/Regional Public Transport Organizing Authority that we can find in Malaysia. What makes Perbadanan PAIM interesting is that they focus on administration, organization and planning, rather than providing the services themselves…as can be seem from the list of Bus Operators.

This is much more efficient and effective than the current situation in Penang and the Klang Valley, where government-owned companies RapidKL & RapidPenang are engaged in unhealthy and inefficient competition with private bus companies, and information delivery is limited, discouraging public transport users.

This is also more efficient than the current situation in Melaka, where the state government has decided to buy out private bus operators, or in Putrajaya where Pengangkutan Awam Putrajaya is having trouble getting passengers because it is stuck in Putrajaya (rather than serving as the Regional Public Transport Organizing Authority for the Langat Valley from Hulu Langat-Kajang-Putrajaya-Dengkil-Sepang, as TRANSIT has recommended).

And of course the arrangements used by Pernadanan PAIM are much more efficient than public transport that depends exclusively on private corporations…an approach that has ultimately failed public transport users in cities and regions throughout the country.

So please, take a good look at Perbadanan PAIM and give them your feedback…so a good thing can become better. And as always your comments and suggestions and feedback are welcomed. Please add your thoughts to the comments below.

Contact Info, Complaints & Feedback page
@PerbadananPAIM on Twitter


Proposed feeder bus routes for the Ampang and Kelana Jaya LRT extensions. Comments welcomed!

TRANSIT took note of the following proposed feeder bus routes for the Ampang and Kelana Jaya LRT extensions. All pictures are courtesy of @TWK90.

Proposed bus routes of RapidKL from stations on the LRT extension

Taken from LRT Extension open day in Sunway Pyramid

Ampang line extension

Kelana Jaya line extension



We would like to thank @TWK90 for the photos. Check back here for comments on the proposed routes.

Crowdsourcing for Budget 2014

The Malaysian Government is crowdsourcing ideas for the 2014 budget at http://www.1malaysia.com.my/bajet2014.

Here is our feedback:

In  order to support the use of public transport,  there should be a reward for those who are everyday users of public transport because they are not clogging the roads & polluting the air.

Transit Malaysia proposes that the government offer income tax credits of minimum RM300 to those who purchase 12 monthly public transport passes in one tax year. Lesser credits would be made available to those who purchase fewer than 12 passes.

TRANSIT has also made the following comment and proposal:

Public transport in Malaysia is unreliable, infrequent and plagued by inefficient competition. The government plans to put “RAPID” bus services in every major capital city. However, these companies would not be local or locally accountable and would instead answer to decisions made by Prasarana in KL.

TRANSIT Malaysia proposes that the government create local/regional public transport organizing authorities to manage and organize public transport services in the Klang Valley and other economic regions.

There is obviously more to be said, especially on the failure of our existing poorly-regulated, non-accountable and ineffective public transport system,but we only had 500 characters available in which to post.

TRANSIT asks for your support in promoting comments that support efficient, wise investments that will improve public transport operations throughout Malaysia.

3-day LRT extension programme open day at Sunway Pyramid this weekend

TRANSIT took note of this interesting article which discusses the Open Day that Prasarana is holding to share information about the LRT Extension Programme Open Day which will inform the public about the Ampang & Kelana Jaya LRT extension plans.

300 lucky visitors to get free MyRapid cards at three-day LEP Open Day (The Star)
February 9, 2012

PETALING JAYA: Three hundred lucky visitors will receive free MyRapid cards during the Klang Valley’s LRT Line Extension Project (LEP) Open Day this weekend.

LEP project and asset owner, Syarikat Prasarana Negara Bhd, will be giving out 10 cards hourly at its booth, totalling 100 cards daily from Feb 10 to 12.

Prasarana group managing director Datuk Shahril Mokhtar said the MyRapid cards, currently used by commuters taking the Kelana Jaya and Ampang lines, would be given out as a gesture to thank its customers for supporting the LEP. Continue reading 3-day LRT extension programme open day at Sunway Pyramid this weekend

Look out touts – SPAD is watching you

TRANSIT took note of two interesting articles related to the current Chinese New Year Holiday period – the standard set of warnings against touting and the standard article about related enforcement efforts.

The big question is, do Malaysians feel that the current enforcement and touting situation is better now that SPAD is in charge?

We know that SPAD is definitely more proactive than the CVLB was when it comes to enforcement. We know that they are also making more effort to reach out to the public and encourage complaints and feedback – whether on their websites, through phone, email and social media, and even encouraging walk-in complaints with offices at bus terminals, as well as their central offices.

So…how can we be confident in our confidence in SPAD?

Taxi and bus drivers warned against preying on travellers (The Star, 22 January 2012)

KUALA LUMPUR: Taxi and bus drivers as well as bus company operators have been warned against taking advantage of the festive season to prey on travellers, including overcharging them.

Land Public Transport Commission (SPAD) enforcement director Mej-Jen (Rtd) Datuk Paduka Che Hasni Che Ahmad said offenders would be charged and given heavy fines.

He said they would be “duly dealt with” under the Public Land Transport Act 2010 if nabbed.

“Those days, the fine was only RM300 and most cases did not have to go to court but under the new Act, investigation papers are immediately opened when offenders are apprehended,” said Che Hasni during SPAD’s special enforcement operations at Pudu Sentral.

Offenders could be fined up to RM50,000 under Section 75 of the Act, he added.

Also, the second article:

Keeping touts at bay in Pudu Sentral (NST, 23 January 2012)

LAND Public Transport Commission (SPAD) recently carried out an operation called OPS Serkap 1 to nab touts and carry out inspections on express buses at Pudu Sentral.

The operation, which will be ongoing until the end of the month, is targeted at major bus stations.

During the 13-hour operation, SPAD nabbed five touts. Three buses were issued summonses for picking up passengers from non-designated pick-up points, while two buses were fined for not having the temporary variation licences (LPS).


So…how can we be confident in our confidence in SPAD? One way would be if we actually had information about SPAD’s enforcement department – how many people, where they are based, what laws they are enforcing, how to reach them, etc.

In the knowledge-based economy, information and knowledge is the source of wealth & power.

We’re already Malaysia’s public transport forum

TRANSIT took note of a very interesting article about the plan of the Land Public Transport Commission (Suruhanjaya Pengangkutan Awam Darat or SPAD) to create a Land Public Transport Forum.

The forum will discuss public transport issues

Forum to help public air views on SPAD (NST)
13 January 2012

By Nuradzimmah Daim
KUALA LUMPUR: A Land Public Transport Forum will be set up in March.

Land Public Transport Commission (SPAD) chief executive officer Mohd Nur Kamal said the forum would serve as a platform for the public to channel their views to the commission.

“Before it is set up, it is important to decide what form this forum will take, whether as an advisory panel, a society or a company.

[TRANSIT: And that is what we at TRANSIT have been talking about, for more than 3 years now.]

Continue reading We’re already Malaysia’s public transport forum

Is this what our new 4-carriage KL Monorail trains will look like? (Update #1 – Can the public decide?)

Update: On request from Prasarana, TRANSIT has been asked to take down this post. We have chosen to take down the image instead, and keep the post in place.


The reason we have maintained the post is simple – we want the public to know that a new livery design has been developed and Prasarana has nearly decided on it – even if we have been asked not to show the design to the public.

We submit to Prasarana that before they decide on the livery, they should make potential designs public and ask the public for feedback. They could even have a design contest like the MyRT design contest – though that might be more for PR than anything else.

What is more important is that they should ask the public what they want from their new monorail trains (better seating, grab bars, in-train information systems, wheelchair seating area, wi-fi, etc) and try to ensure that some of these new features are in place.

Ideally, SCOMI should provide a mock-up of their SUTRA train, fitted to Prasarana’s requested specifications (based, of course, on feedback from the public) so that everyone can see what the new monorail trains will look like.

Our original post continues after the jump. Continue reading Is this what our new 4-carriage KL Monorail trains will look like? (Update #1 – Can the public decide?)

TRANSIT says goodbye to 2011 and wishes everyone a happy 2012

The year 2011 has been quite tumultuous for public transport and indeed, for many people in many places throughout the world.

Specifically to public transport, we in Malaysia have seen a number of major changes. Continue reading TRANSIT says goodbye to 2011 and wishes everyone a happy 2012

Now you know why we will always have traffic congestion in KL – because we widen roads to allow cars to block them!

TRANSIT took note of this absurd piece of news where the KL government will be spending lots of your RM to widen Jalan Ma’rof in Bangsar, in the area between Jalan Bangsar (where the flyover to/from MidValley is) and Jalan Ara (where the Masjid is).

Why is the government widening only this section of the road? Because this is the area where there is a great deal of congestion caused by taxis that queue up to fill-up with Natural Gas at the Petronas station between Jalan Riong & Jalan Tempinis.

Taxis lining up to fill up natural gas at a petrol station in Jalan Maarof, and causing a bottleneck. Pic by Syarafiq Abd Samad, New Straits Times.

The Petronas station in Bangsar is the only NGV facility in the south side of KL, and the daily queues are a source of frustration for residents, neighbours and taxi drivers alike.

But instead of solving the problem by having Petronas build more NGV filling stations – or even a centralized multi-level filling station in the nearby Tenaga Nasional lands, the DBKL government has decided to widen the road so taxis can queue up.

Jalan Maarof in Bangsar to be widened to three lanes to ease congestion (The Star)
Saturday November 26, 2011


KUALA Lumpur mayor Tan Sri Ahmad Fuad Ismail has briefed residents associations and stakeholdwers in Bangsar on the upgrading of Jalan Maarof to ease traffic congestion.

Jalan Maarof will be upgraded from the Jalan Bangsar junction to Jalan Ara near the Masjid Saidina Abu Bakar As Siddiq. Continue reading Now you know why we will always have traffic congestion in KL – because we widen roads to allow cars to block them!

Final draft of Greater KL/KV masterplan now on SPAD website (Update #1 – guess what)

Update: It is interesting to note that this post is TRANSIT’s 888th published post!

TRANSIT notes that the final draft of the Greater Kuala Lumpur / Klang Valley masterplan has now been posted to the SPAD website under the section about the National Public Transport Masterplan (which, incidentally, should be posted to the SPAD website in December 2011).

You can find the Greater KL / KV masterplan at this link: http://spad.gov.my/en/projects/pub-trans-master-frame/overview/167.html.

Links to the documents can also be seen after the jump Continue reading Final draft of Greater KL/KV masterplan now on SPAD website (Update #1 – guess what)