Tag Archives: Seremban

No bus for you, Seremban and surrounding area! (Update #4)

TRANSIT woke up to more and more bad news with bus service! Thousands of commuters living around Seremban are affected as local bus services are shut down.

Going nowhere: Bus drivers and employees of the consortium sitting at their depot in Oakland near Seremban 2 after services to several areas were terminated yesterday. Image courtesy of The Star.
More buses than usual lying idle at the depot now that services have been greatly reduced in Negri Sembilan. Image courtesy of The Star.

The biggest surprise – the buses shown in the photos above are “CityLiner” branded buses – and the CityLiner brand is used by various subsidiary companies of Konsortium Transnasional Berhad – Malaysia’s largest (and probably most complicated – see corporate structure here) public transport consortium and owner of well known public transport brands Transnasional, Nice and Plusliner.

The item below is quoted from the KTB website.

Cityliner – Negeri Sembilan Operations

Just like the two regions above, this region is an operations merger of four subsidiary companies under Jelebu Holdings Sdn Bhd, a subsidiary (83.2%) company of Park May Berhad that operates in Western part of Negeri Sembilan with two other subsidiary companies of KKMB, i.e. Starise Sdn Bhd and the stage bus outfit of Syarikat Rembau Tampin Sdn Bhd that operates the Eastern part of Negeri Sembilan. A Regional Manager was appointed to lead one integrated team to focus on the profitability of running the entire stage bus operations in Negeri Sembilan. The resulted merger has a capacity of running approximately 215 permits/buses. Besides running ordinary routes in housing areas and on main roads of Negeri Sembilan, the Cityliner buses here also serve the Kuala Lumpur International Airport (KLIA) and Low Cost Carrier Terminal (LCCT) from Seremban, Nilai and Banting.

Now, we are really not happy. We could understand if a small bit-player was forced into stopping service because of continuous loss-making operations. But this is the largest public transport consortium in the country! Can they not find a way to keep services running?

In any case, read the articles. We will provide links to the various articles and comments after the jump.
Continue reading No bus for you, Seremban and surrounding area! (Update #4)


No bus for you, Jalan Permai in Seremban! Ok lah, 1 bus for you.

TRANSIT took note of this article informing about the limited resumption of bus service passing along Jalan Permai in Seremban.

The Seremban Town Service had recently stopped serving the route. The complaints of the residents were highlighted in a recent article in the Star Metro as well as a post by TRANSIT.

The resumption of service may be seen as good news but the fact is that the major concerns of public transport users have still not been resolved.

Bus service to housing estates resumes (Star Metro)

Monday September 5, 2011

BUS service to several housing estates along Jalan Permai has resumed after leaving residents stranded for almost two months. Continue reading No bus for you, Jalan Permai in Seremban! Ok lah, 1 bus for you.

No bus for you! Company stops bus service to three housing estates in Seremban

TRANSIT took note of more depressing news as another suburban area has lost its bus service:

Company stops bus service to three housing estates in Seremban (The Star, 17 August 2011)

RESIDENTS in Taman Permai, Taman Duyung and Taman Oakland have been left stranded as the bus service to the residential areas has stopped since May 30.

They now have to pay more in taxi fare to reach to their destinations such the schools, hospital and market.

The bus company, Seremban Town Service (STS), which serves the residential areas hourly, has stopped the service because of poor passenger load.

Frustrated: Residents waiting at the bus stop in Taman Permai I to flag down passing taxis. Image courtesy of The Star.

Continue reading No bus for you! Company stops bus service to three housing estates in Seremban

Not another ‘terminal’ fail(ure)

TRANSIT took note of three interesting articles in the past week that have detailed more of the disappointing failures of bus terminals in Malaysia.

We also note that the phrase “epic fail” has become commonly used by people throughout the world (well, at least the online, social-networking world) to described major failures that occur.

Instead of “epic fail” TRANSIT introduces to you the “terminal fail” – terminal in this case referring to the bus terminal as well as the “terminal” state of our bus terminals (and to some extent, our public transport industry).

When a public transport terminal becomes a hypermarket (and the news is reported in the “community announcements” section of a major media outlet, that is a “terminal fail”. When a poorly-located terminal operating since December 2008 still cannot attract customers (after shutting down one major section), that is a “terminal fail”. And when an old, classic and well-located bus terminal cannot find new customers and is in danger of closing down because its future has not been planned for, that too is a “terminal fail.”

So let’s take a look at what is going on, shall we? Continue reading Not another ‘terminal’ fail(ure)

Updates #84

Updates #84

1. Article: Puduraya area almost free of ticket scalping (Malay Mail, 5 Mail 2011)

Express bus passengers at a spacious, well-lit Puduraya. Image courtesy of The Malay Mail.

2. Article: Terminal Bas ala KL Sentral – discusses a proposal to revamp the Terminal One bus terminal in Seremban to make it more like KL Sentral.

[TRANSIT: The irony here being that KL Sentral was never designed as a bus terminal. Let’s hope they can do better with Terminal One!]

3. Letter: Kad Rabbit ticketing system as good as cash (The Star, 5 May 2011) – Mohamed Hazlan Mohamed Hussain, director of Prasarana’s bus division, responds to complaint about RapidKL’s new bus ticketing system.

4. Article: Rapid bus service ridership up by nearly 75 per cent (NST, 2 May 2011) – discusses ridership growth in the four RapidBET routes.

5. Blog posting Bus signage can be beautiful (Human Transit) – an interesting blog post from Human Transit about the value of information on bus signage – something that we need to learn about in Malaysia.

6. Federal Territories Minister Raja Nong Chik comments on Puduraya and congestion issues in these two articles:

7. Article: Convenient way to see Putrajaya (The Star, 7 May 2011) – Putrajaya Bus Operator Nadi Putra is offering a “Best of Putrajaya” bus tour for RM1. There are three “photo stops” where tourists can take photos of Taman Putra Perdana, Seri Warisan Bridge and the Boulevard.

8. Article: Joy ride on the ETS gets better (The Star, 7 May 2011) – More information on the new packages for the ETS and future discounts.

9. Article: Eight hurt in bus crash (The Star, 4 May 2011).

10. Article: Bus service hours resumed after assault issue resolved (The Star, 2 May 2011)

11. Letter: Faster train service, please (The Star, 5 May 2011) – Dr. A Soorian of Seremban comments on the call for a revival of the Seremban-Port Dickson railway, saying that that improved public transport links between KL & Seremban are needed first.

KTM Update: Senawang and Sg Gadut stations to start operating in May 2011

TRANSIT took note of this article which updates us on the status of the KTM Komuter extension to Senawang & Sg. Gadut.

As you can imagine, TRANSIT is pleased to see the expansion of KTM Komuter services further south, which will reduce some of the traffic congestion on the KL-Seremban Highway.

The Komuter service will also help serve local trips between Sg. Gadut and Seremban, which in the past required driving.

Senawang and Sg Gadut stations to start operating in May (The Star)
Saturday February 12, 2011

THE Electric Train Service (ETS) and Komuter service, which was supposed to have started at the Senawang and Sg Gadut train stations in December last year, will now start in May.
Continue reading KTM Update: Senawang and Sg Gadut stations to start operating in May 2011

Let us restore KL into the walkable city it once was (Update #2)

  • Updated with more information on no-car zones for Penang!
  • Updated with a letter describing the situation in Seremban!

Today’s The Star reported that 23 pedestrian bridges in Kuala Lumpur have been declared unsafe.

TRANSIT shares the disappointment of the public with respect to these bridges which clearly do not meet the safety standards of the police.

Even worse, members of TRANSIT and passengers have reported of incidents on these bridges, and there have been numerous media reports of robberies, assaults, and even murders on these unsafe bridges.

One really has to wonder how things got this way. The probable cause is simple – build ‘infrastructure’ as an ad hoc solution, plaster it with advertising or let a private company manage it so it can ‘pay for itself’, and then, just forget about it.

KL cops declare 23 pedestrian bridges ‘unsafe (The Star)
24 January 2011

KUALA LUMPUR: Twenty-three pedestrian bridges and a busy walkway in the city have been declared unsafe by the police.

City police has come out with a list detailing the bridges which need attention – mainly for lack of lighting and visibility which were ideal for crime.

This has stung the Kuala Lumpur City Hall into action, with the local authority saying the bridges will be repaired or upgraded within two weeks.

[TRANSIT Says: We wonder will the same urgency be considered to areas where pedestrian bridges are really necessary, especially on high speed motorways all around Klang Valley – after months of slow action following the brutal murder case in Sunway]

Continue reading Let us restore KL into the walkable city it once was (Update #2)

Updates #67

Updates #67

1. Hotline Story: Bus company apologises but says passengers should provide small change (Malay Mail) – NURAZAILY of Kuala Lumpur claims she and her friend were treated rudely by a RapidKL staff while taking a bus from Subang Jaya to KL. They were forced to get down from the bus and accosted by a person who appeared to be RapidKL staff (perhaps the route manager for the area).

TRANSIT: Check out the response from RapidKL, which includes an apology but only addresses the issue of the complainant’s friend not having enough small change, and says nothing about the person who accosted them. The behaviour of RapidKL staff and management in this situation is clearly unacceptable, as you can see from the many comments.

2. Hotline Story: Jan 6 monorail delay due to technical problems (Malay Mail) – Complaint about a 30 minute delay on the KL Monorail with a response from Prasarana staff.

3. Hotline Story: Ticketless bus rides (Malay Mail) – Jackie of PJ complains about a RapidKL bus driver not issuing tickets on the U86 bus route. Mohamed Hazlan, COO of bus operations, responds.

4. Letter: KTMB must get its priorities right (The Star) – Hamdan Ibrahim of KL comments on the recent allegations of corruption in the contract to upgrade KTMB’s ticketing service.

5. Letter: KL taxi services are shameful compared with taxis in S’pore (The Star) – Andrew Leong of KL complains about the behaviour of KL taxi drivers and passengers.

6. Article: Human error blamed in fatal bus crash (The Star) – State Infrastructure Committee chairman Datuk Ramly Zahari said police investigations showed human error was the reason for the Cameron Highlands bus crash which killed 28 people.

“Claims that the accident was caused by an oil spill on the road are just assumptions,” he told reporters.

TRANSIT: sounds to us like another person in the public service attempting to cover his backside. Interestingly enough, this article, Bus accident probe panel holds first meeting today (Malay Mail) suggests that the probe into the crash has just started.

Once again, the government shows us its mettle – why do they continue to allow people to make public conclusions before the inquiry has even started?

7. Article: Seremban on the right track (The Star) – information on the process by which Seremban intends to be recognized as a city – with additional information on plans to improve public transport in Seremban and Negri Sembilan.

8. Article: Puduraya to reopen soon (The Star) – Basically, the Federal Territories Ministry has said that Puduraya can reopen soon

Seremban council takes over bus terminal

TRANSIT took note of this article in the Star newspaper, which came as a surprise given that we had not heard many complaints about bus service in Seremban.

Seremban council takes over bus terminal (The Star)

5 May 2010

THE Seremban Municipal Council (MPS), unhappy with the management of the Terminal 1 bus and taxi stations in Seremban, has taken over the running of the complex effective May 1.

Its president, Datuk Abd Halim Abd Latif, said the contract of Panji Timor — the company entrusted to manage the complex over the past 15 years — was not renewed as the council wanted to give the place a facelift.

“There are about 1,000 bus trips from Seremban to all parts of the country every day. We need to upgrade the facilities such as providing an air-conditioned waiting area so that commuters can travel conveniently,” he told reporters.

In dispute: The Seremban Municipal Council has taken over the management of the Terminal 1 bus and taxi terminal which for the past 15 years had been managed by Panji Timor. Image courtesy of Star Metro

Terminal 1 has 1,400 parking bays and 70 bus bays.

Abd Halim said the council entered into an agreement to manage the complex with Panji Timor in 1995 and this expired last November. However, this was renewed monthly till last Saturday.

“There is no dispute in the matter as MPS has always been the owner of the complex.

“We had a series of discussions with the previous management where we stated our intention to take over the running of the complex.

“Let the MPS full council decide who should be awarded the tender to manage the complex later,” he said.

Abd Halim said Minister in the Prime Minister’s Department Datuk Seri Nazri Aziz had on his last visit to Terminal 1 commented on the need to upgrade the facilities.

“The minister told us that improving public transportation is one of the National Key Result Areas (NKRA) set up by the Prime Minister. We are merely heeding the minister’s advice,” he said.

At a separate press conference later, a representative from Panji Timor Abd Baith Ab Rahman said MPS could not terminate the company’s contract as the Terminal 1 project was carried out on a joint venture basis in 1993.

He said even if this was done, MPS was only entitled to 7,900 sq metres of the 40,000 sq metres of space at the terminal.

“We spent RM24mil to build the terminal then. We are entitled to the rest of the complex,” he said.

Abd Baith said the old terminal had only 30 bus bays and 20 taxi parking lots. The new complex, which took over a year to build, has 70 bus bays and 80 parking lots for taxis.

“In short, MPS is only entitled to the ground floor which is the bus terminal and a section of one floor which makes up the taxi stand. The rest of the 11 floors belongs to us,” he said.

Abd Baith also chided MPS for not discussing the matter with them.

“They (MPS) just gave us a notice saying that the contract will not be renewed. Our employees were also told on the eve of Workers’ Day that they may lose their jobs due to this and this is most unbecoming,” he added.

Abd Baith said Panji Timor might seek a legal recourse if MPS did not rescind its decision to take over the management of the Terminal 1 complex.

He also claimed that Panji Timor paid the council RM720,000 a year for the Terminal 1 complex.


We were obviously surprised to hear this news and even more surprised when we read the details of the story and the views of both sides.

Clearly there is more going on behind the scenes of public transport than any of us have ever assumed.

Somehow we think that there may be more to come in this story – so stay tuned.

Fixing the ‘Komuter scramble’

TRANSIT took note of this letter in the New Straits Times which discusses some of the problems on the KL-Seremban KTM Komuter service.

KOMUTER SCRAMBLE: Not a platform for the infirm


THERE was total mayhem on the Rawang-Seremban platform at the KL Sentral station on Saturday.

It all started about noon when an announcement was made that Komuter services to Seremban would be delayed for more than 50 minutes because of technical problems at the Rawang station. The platform was already teeming with commuters and it was getting more crowded by the minute.

When the Seremban-bound Komuter finally arrived, it was packed to the brim. When the doors opened, there was lot of shoving, pushing and jostling between commuters trying to alight and those scrambling to get on board.

Queues and common civility were thrown out the window; only brute force and sheer guts prevailed. A few railway guards blew their whistles to restore order but to no avail.

Crowding on the KTM Komuter Service - image courtesy of the New Straits Times
Crowding on the KTM Komuter Service - image courtesy of the New Straits Times

Only after an announcement that another train to Seremban would be coming in 10 minutes was some order restored.

When the next train arrived 15 minutes later, it, too, was sardine-packed and there was another mad scramble to board it.

Forty minutes later, along came the next Seremban-bound Komuter. And the scramble for a place on the train began anew. This was what happened on the platform whenever a train bound for Seremban arrived from Rawang.

Order was restored only late in the evening when a train specially for the KL Sentral-Seremban run was arranged.

The irony of it all was that the other five platforms at the KL Sentral stations were deserted or scarcely occupied. Komuters to Sentul, Port Klang and Rawang were running as usual and they were not packed.

It is the Seremban-bound Komuter that is always packed and it is high time that KTMB did something about it.

One solution might be to have an exclusive KL Sentral-Seremban service, instead of the present Rawang-Seremban service.

The Rawang-Seremban Komuters always come into the KL Sentral station packed and they are, therefore, unable to accommodate commuters anxious to return to Seremban.

Until new coaches and Komuters arrive, KTMB should come up with ideas of solving the overcrowding on the platform so there is no mad scramble.
The culture of shoving and pushing to board Komuters is unhealthy and should be stopped. The strong and the tough who bulldoze their way in hardly spare a thought for the pregnant, the elderly, the disabled and the young who use the Komuters.

KTMB officials should be stationed at strategic stations to supervise queues and get people into the trains in an orderly manner.

The officials should also direct people to move into the aisles where passengers are seated and not crowd the doorways, thereby making it impossible for people to get off or on the trains.


TRANSIT has noted that travel along the KL-Seremban corridor has increased in the past few years as development in the Klang Vallay moves further south towards Kajang & Seremban.

We know that KTMB is aware of these developments and for this reason, have extended 4 trains along the Ipoh-KL-Ipoh shuttle route to include a stop at Kajang.

In addition, the planned KL-Ipoh Fast Train Service is now being described as an Ipoh-Seremban train service.

more information can be seen at our posting KTM information update

But these are not KTM Komuter trains – and it must be clear to the government at this point that the only way to improve the KTM Komuter service is to buy more trains and increase the frequency of service.

Currently, KTM Komuter has 22-26 EMU trainsets in service, with another 4-6 currently being repaired or overhauled.

This is in sharp contrast to the original 60+ trains that KTM Komuter used to have.

As long as KTM Komuter is operating with less than 100 of the 3-carriage EMU trains, service will be infrequent and will not be able to compete with the LRT services.

KTMB stated goal for the Komuter service should be the following:

  • To increase peak hour (07:00-09:00 and 17:30-19:30) frequencies to 5 minutes using 6-carraige EMU trainsets
  • To maintain Daytime service (09:00-17:30) and Saturday (all day) frequencies at 7-10 minutes using 3-carriage EMU trainsets
  • To maintain Nighttime (19:30-24:00) service frequencies at 10 minutes using 3-carriage EMU trainsets

And all of this must be accomplished by the year 2012 in line with the government’s Key Results Areas.